Marianne framework: evaluation of the quality of service to the user

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Marianne framework: evaluation of the quality of service to the user
Delay months
Performance measurement commitments
Administrations concerned
Business actors


The General Secretariat for the Modernization of Public Action (SGMAP) is a service of the Prime Minister that accompanies the Government in the implementation of State reform and supports administrations in their modernization projects. It encourages public actors to adopt new ways of designing and conducting public policies.

Simplicité proposed a robust, adaptable and efficient solution to create the Marianne quality reference platform. Listening to operational needs, the team is agile and responsive.

National manager of the Marianne framework, SGMAP


Implement a system that is accessible, centralized and shared by all State actors at the heart of the digital transformation of the Administration. Integrate the new measures of the Marianne Charter and remain evolving to adapt the tool to future developments, or even open up, in the long term, the measurement of the quality of services directly to users.


Have a turnkey application, hosted on the State cloud, available to all institutional actors and allowing a precise measurement of the quality of service to the user.

Report and propose improvements in order to better meet the expectations of citizens, adapt to changing uses.

Improve the quality of service through tools, but also through training and support for the strong involvement of agents in relation to users.


Creation of a unified, personalized application, accessible to all in cloud mode and scalable

Back-Office: creation of evaluation rules, management of rights, processes, and the creation of questionnaires.

Front-office: Display of results on a simplified table for a quick visualization of its level of service quality, areas of progress and practical advice